Terms and Conditions – Mehr Saffron

Welcome to the Mehr Saffron Terms and Conditions page. These terms govern your access to and use of our website (www.mehrsaffron.com) and all purchases made through it. By using our website and/or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website.

If you have questions or need clarification, please contact us at info@mehrsaffron.com.

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I. Introduction

• These Terms & Conditions are subject to change at any time without prior notice. Please review this page regularly as the terms in effect at the time of your purchase will apply.
• Mehr Saffron operates in the U.S.A. and complies with applicable U.S. law.

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II. Ordering & Payments

1. Order Placement
   • Orders can only be placed through our secure online checkout system.
   • You will have the opportunity to review, edit, or cancel items before final submission.
2. Order Confirmation & Acceptance
   • A confirmation email will be sent upon receipt of your order.
   • Acceptance of your order occurs only when we dispatch the goods and send you a shipping confirmation.
3. Right to Refuse Orders
   We reserve the right to cancel or refuse orders if:
   • Products are unavailable at dispatch.
   • Payment authorization fails.
   • Pricing or description errors are discovered.
   • Delivery cannot be completed due to incorrect customer information or refusal to accept.
4. Pricing
   • All prices are listed in U.S. dollars.
   • Prices include packaging and handling, but exclude taxes and duties for international orders.
   • Prices may fluctuate due to the saffron market; confirmed orders will not be retroactively adjusted.

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III. Shipping & Delivery

1. Carriers
   Orders are shipped via USPS, UPS, FedEx, or DHL.
2. Delivery Estimates
   • U.S. Orders: 2–7 business days.
   • International Orders: 5–14 business days (subject to customs delays).
3. Customs & Duties
   • Customers are responsible for any customs duties, taxes, or import restrictions.
   • Mehr Saffron is not responsible for packages delayed, seized, or destroyed by customs.
4. Damaged Shipments
   • Customers must inspect deliveries immediately upon receipt.
   • Visible damage must be reported within 48 hours of delivery.
   • Concealed damages must be reported within 7 days.
5. Risk of Loss
   • Risk passes to the customer upon delivery to the shipping carrier.

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IV. Returns, Refunds & Cancellations

1. Eligibility
   • Returns are only accepted for unopened, sealed products within 7 days of delivery.
   • Opened or tampered packages are non-refundable due to food safety regulations.
2. Process
   • Customers must request return authorization via email before sending items back.
   • All return shipping costs are the responsibility of the customer.
3. Refunds
   • Refunds (minus restocking and shipping fees) are processed within 14 business days after inspection.
4. Cancellations
   • Orders may be canceled before dispatch for a full refund.
   • Refused deliveries are subject to return shipping and a 10% restocking fee.

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V. Health & Medical Disclaimer

1. General Disclaimer
   • Mehr Saffron products are sold as gourmet food/spices.
   • They are not intended to diagnose, treat, cure, or prevent any disease.
2. Medical Advice
   • We do not provide medical advice.
   • Customers should consult a licensed healthcare professional before using saffron, especially if pregnant, nursing, taking medication, or suffering from medical conditions.
3. Safety & Consumption
   • Excessive saffron consumption may cause adverse effects (e.g., nausea, dizziness, pregnancy risks).
   • Mehr Saffron products are sold as culinary spices. Follow the product label and use them for culinary purposes.
   • Pregnant women should avoid saffron without express medical approval.
4. Liability Waiver
   • By purchasing saffron, you assume full responsibility for its safe and appropriate use.

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VI. Intellectual Property

• All content, including logos, images, product descriptions, and website design, is the property of Mehr Saffron.
• Unauthorized reproduction, distribution, or modification is prohibited.

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VII. Website Use & Conduct

• You agree not to misuse the website (e.g., hacking, uploading malicious software, posting unlawful content).
• We reserve the right to suspend or terminate access for violations.

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VIII. Limitation of Liability

• Mehr Saffron is not liable for:
  • Indirect, incidental, or consequential damages.
  • Customs seizures or shipping delays.
  • Misuse or over-consumption of saffron.
• Nothing in these Terms excludes liability for fraud or death/personal injury caused by negligence.

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IX. Governing Law

• These Terms are governed by the laws of the United States.
• Any disputes will be subject to the exclusive jurisdiction of U.S. courts.

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X. Privacy & Cookies

• Mehr Saffron collects personal data only to fulfill orders and improve customer service.
• We do not sell or share your data with third parties except as required to process transactions or by law.
• Cookies are used for site functionality and analytics; you may disable cookies in your browser.

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XI. Contact

For inquiries or concerns:
📧 Email: info@mehrsaffron.com